27b13 Terms and Conditions – Sports Betting Platform Rules of Use

These Terms and Conditions ("Terms") govern the relationship between the user and 27b13, a Sports Betting and online casino platform available at 27b13.best. By accessing, registering, or using any feature of the platform — including Sports Betting, Live Casino, slots, roulette, jackpots, crash games, and predictions — you confirm that you have read and fully accepted these Terms.

Continued use of the services provided by 27b13 following any update to these Terms constitutes automatic acceptance of the new conditions. If you do not agree with the Terms, you must close your account and stop using the platform immediately. 27b13 reserves the right to refuse or terminate access for any user who violates these rules.

These Terms apply in conjunction with the Privacy Policy and the rules of Responsible Gambling of 27b13, which form an integral part of the agreement between the user and the platform.

To create and use an account at 27b13, the user must meet all of the following requirements:

• Be at least 18 years of age of age at the time of registration;
• Be a Brazilian resident with a valid CPF issued by the Receita Federal;
• Provide truthful, complete, and up-to-date information during registration;
• Not be enrolled in any active self-exclusion program at 27b13 or on other platforms sharing that database;
• Not having an active account or one previously closed due to a terms violation on 27b13.

It is permitted one account per user only. The CPF, email address, and Pix key linked to the account must belong to the account holder. Accounts opened with third-party documents, including those of family members, will be closed immediately and balances may be withheld for verification.

The 27b13 may request identity verification at any time, including after initial registration. Refusing to provide the requested documentation may result in account suspension or closure, without affecting the user's right to any confirmed deposited balance.

The 27b13 is required by law and industry best practices to verify the identity of users before processing withdrawals. This process — known as KYC (Know Your Customer) — protects both the user and the platform against fraud, money laundering, and misuse.

To complete verification, the user will need to submit:

• Official government-issued photo ID (RG, CNH, or passport);
• Proof of residence in Brazil issued within the last 90 days;
• Selfie holding your photo ID (when requested by the compliance team);
• Proof of ownership of the Pix key used for withdrawal, when required.

Verification is typically completed within 48 business hours. During this period, deposits and bets remain available, but withdrawals are suspended until the process is complete. The 27b13 may request additional documentation at any time when confirmation of specific transactions is required.

Use of the services provided by 27b13 must at all times be personal, lawful, and in compliance with these Terms. The following conduct is expressly prohibited:

• Creating more than one account per CPF or using third-party documents to open additional accounts;
• Using bots, automated scripts, artificial intelligence tools, or any software that simulates human action in betting or gameplay;
• Exploiting technical glitches or temporary odds inconsistencies to gain an unfair advantage — a practice known as abusive "arbing";
• Using the platform for money laundering or any illicit activity;
• Sharing your login credentials with third parties or allowing another person to use your account;
• Attempting to circumvent bonus rollover requirements through simultaneous hedging markets or via third-party accounts (coordinated bonus hunting).

Any of the above conduct will result in immediate account closure and retention of balances derived from irregular activity, with no right of appeal. The 27b13 cooperates with relevant authorities in cases of suspected unlawful activity.

The 27b13 accepts deposits exclusively through the following Brazilian payment methods:

• Pix — instant processing, available 24 hours a day, 7 days a week;
• Boleto bancário — processing time of up to 3 business days;
• Credit or debit card — issued by a Brazilian bank (Nubank, Itaú, Bradesco, Banco do Brasil, Santander, etc.);
• PicPay and Mercado Pago — processing subject to provider availability;
• TED Transfer — from a bank account held in the name of the 27b13 account holder.

The minimum deposit is R$ 10.00. There is no standard maximum deposit limit, but transactions above certain amounts may be subject to additional review by the compliance team. 27b13 does not charge fees on deposits; however, any fees charged by the user's financial institution are the user's own responsibility.

Withdrawals at 27b13 are processed exclusively via Pix, to the Pix key registered in the name of the verified account holder. The minimum withdrawal amount is R$ 20.00. For verified accounts, the standard processing time is up to 5 minutes after the request is submitted. Withdrawals requiring additional review may take up to 48 business hours.

There are no withdrawal fees for verified accounts. 27b13 reserves the right to request additional documentation before processing withdrawals in situations such as:

• First withdrawal from the account (KYC verification still pending);
• Withdrawals above a certain amount, as determined by internal compliance policy;
• Withdrawal requests that deviate from the account's historical activity pattern;
• Account with an active promotion whose rollover has not yet been fully met.

Bonus balances that have not met rollover requirements are not eligible for withdrawal. Only real balance (deposits and winnings already converted to real balance through completed rollover) may be withdrawn. The 27b13 does not process withdrawals to third-party bank accounts or digital wallets.

The 27b13 regularly offers welcome bonuses, cashbacks, free spins, reloads, and other promotions. Each offer has its own specific terms published on the Promotions and must be read in full before activation.

The general rules that apply to all 27b13 bonuses are:

• Rollover: the bonus and/or winnings generated with the bonus must be wagered a specified number of times (the multiplier indicated in the promotion) before becoming eligible for withdrawal;
• Minimum odds: sports bets used to meet bonus rollover requirements must have minimum odds of 1.50 per selection, unless the promotion states otherwise;
• Validity period: unused bonuses or bonuses with incomplete rollover after the defined deadline are automatically cancelled with no refund;
• One offer per user: unless otherwise stated, each promotion may be claimed once per CPF, residential address, device, and Pix key;
• Eligible markets: in general, bets on roulette, blackjack, and baccarat contribute a lower percentage toward rollover than bets on slots or sports — refer to each promotion's terms for details.

The 27b13 reserves the right to cancel any bonus or promotion at any time, without prior notice, if abusive, coordinated, or bad-faith use is identified. Users who attempt to circumvent bonus requirements will have any irregularly obtained winnings withheld.

Sports Betting on 27b13 cover football (Brasileirão Série A, Copa do Brasil, Copa Libertadores, World Cup qualifiers, and international competitions), volleyball (Superliga, Nations League), basketball (NBB), MMA/UFC, tennis, e-sports, and a wide range of other sports. The specific rules for each market are as follows:

• Cancelled or postponed matches: bets on events that do not take place within 24 hours of the original scheduled time will be voided and the staked amount returned to the account balance;
• Live Betting: confirmed results displayed in the live interface are final. Any transmission delays that result in bets placed after the triggering event are the user's responsibility;
• Odds errors: odds published due to a clear error (outside normal market standards) may be voided by 27b13 before or after settlement, with the staked amount refunded;
• Maximum winnings cap: 27b13 may set maximum payout limits per single, multiple, or system bet — the applicable amounts are shown on the bet slip at the time of confirmation;
• Official results: 27b13 uses the results officially published by the governing body of each competition as its reference. Results reversed following an appeal or disciplinary ruling may be subject to review in accordance with internal policy.

The 27b13 reserves the right to limit bets from specific users on certain markets, without any obligation to provide a public explanation, as part of its risk management policy.

All casino games available on the 27b13 — slots, roulette, blackjack, baccarat, crash games, progressive jackpots, and Live Casino — are provided by certified international suppliers and use random number generators (RNG) audited by independent laboratories.

The outcome of each round or hand is final once confirmed by the game system. Complaints regarding the results of individual rounds in RNG games will not be accepted, as the provider's audit records serve as the final authority. For Live Casino, the recorded footage of each round constitutes the definitive record in the event of a dispute.

The 27b13 may remove games from its catalog or change the access conditions for certain titles at any time, for technical, regulatory, or provider partnership reasons. Bets in progress at the time of a removal will be properly settled or voided with the staked amount refunded.

The 27b13 is committed to promoting responsible gambling. Sports betting and casino games are forms of entertainment — and should never become a source of financial or emotional stress. To that end, we provide the following tools to all registered users:

• Deposit limit: set a daily, weekly, or monthly deposit limit directly in your account settings. The limit takes effect immediately and can only be reduced instantly — increases require a 7-day cooling-off period;
• Temporary break: suspend your account for 24 hours, 7 days, or 30 days with immediate effect. During the pause, deposits and betting are not permitted;
• Self-Exclusion: close access to the platform for 90 days, 180 days, 1 year, or permanently. Self-exclusion takes effect immediately and cannot be reversed before the chosen period ends;
• Self-Assessment: questionnaire available in the Responsible Gaming section to help users identify behavioral patterns that may indicate problematic use.

The 27b13 does not accept bets from users under 18 and carries out checks to identify and block underage access. If you recognize signs of problem gambling in yourself or someone close to you, visit our Responsible Gambling or contact 24-hour support.

Users may request voluntary account closure at any time by contacting 27b13. The available account balance will be withdrawn via Pix after verification that there are no open bets, pending bonus rollover conflicts, or ongoing compliance investigations.

The 27b13 may close or suspend an account at any time and without prior notice in the following situations:

• Violation of any provision of these Terms and Conditions;
• Providing false information during registration or KYC verification;
• Detection of multiple accounts held by the same person;
• Use of bots or automation for betting or gaming;
• Fraudulent or abusive behavior, including coordinated bonus abuse;
• Filing unwarranted chargebacks with a card provider;
• Judicial or regulatory order.

In the event of account closure due to a terms violation, 27b13 may retain balances derived from irregular activity, but will refund any verified deposits that were not used abusively, following a case review.

The processing of personal data at 27b13 is carried out in accordance with the General Data Protection Law (LGPD — Law No. 13,709/2018). The data collected — full name, CPF, date of birth, email address, residential address, and financial transaction information — is used exclusively for:

• User account authentication and management;
• Processing of deposits and withdrawals;
• Identity verification (KYC) and fraud prevention;
• Compliance with regulatory obligations;
• Account-related communications, promotions (opt-in only), and support.

The 27b13 does not sell, rent, or share personal data with third parties for advertising purposes. All data is stored with 256-bit SSL encryption. Users have the right to data portability, correction, and deletion, as provided under the LGPD. To exercise these rights, send an email to privacidade@27b13.best. The Privacy Policy is available for review and forms an integral part of these Terms.

The 27b13 provides its services "as is" and does not guarantee uninterrupted platform availability. Temporary outages may occur due to scheduled maintenance, technical failures, third-party infrastructure issues, or factors beyond the platform's control.

27b13 is not liable for:

• Financial losses resulting from the outcome of Sports Betting or casino games — which are inherently risk-based activities;
• Access interruptions caused by failures in the user's internet connection or on third-party devices;
• Withdrawal delays caused by temporary unavailability of the Pix system or financial institutions outside of 27b13;
• Losses resulting from unauthorized account access due to the user's failure to protect their login credentials.

In no event shall the total liability of the 27b13 for any individual claim will not exceed the total amount deposited by the user in the 30 days prior to the event giving rise to the claim.

The 27b13 may update these Terms and Conditions at any time to reflect regulatory changes, platform updates, changes to services offered, or industry practices. Material changes will be communicated via email to the registered address and/or through an in-platform notification.

The "last updated" date displayed at the top of this page indicates when the Terms were last revised. Continued use of the platform following notification of changes constitutes acceptance of the new conditions. If you disagree with any change, you must close your account before the new conditions take effect — the minimum notice period is 7 days prior to the effective date, except where immediate regulatory requirements apply.

If there is a dispute regarding the outcome of a bet, a financial transaction, or the application of a bonus, the user must follow the process below:

1. Initial contact: contact 27b13 support via live chat or at contato@27b13.best, providing a detailed description of the situation, the amount involved, and the relevant transaction or bet details;
2. Review period: 27b13 is committed to responding to complaints within 5 business days for cases requiring analysis of technical records and system logs;
3. Internal escalation: if the initial response does not resolve the dispute to the user's satisfaction, the user may request escalation to the compliance team for an independent review;
4. Final resolution: the compliance team's decision is considered final for the purposes of platform rules, without prejudice to consumer rights provided under Brazil's Consumer Protection Code (CDC).

These Terms are governed by the laws of the Federative Republic of Brazil. Any disputes not resolved internally will be submitted to the court of the user's domicile, as set out in Article 101 of the CDC.

For questions about these Terms and Conditions, your account, or any aspect of the services provided by the 27b13, please reach us through the channels below:

• Live chat: available 24 hours a day, 7 days a week, within the platform (log in to your account and click "Support");
• General email: contato@27b13.best — response within 2 hours;
• Privacy/LGPD email: privacidade@27b13.best — for exercising rights over personal data;
• Responsible Gambling: visit the Responsible Gambling to activate control tools or seek support.

27b13 provides support in Brazilian Portuguese and is committed to resolving queries quickly and transparently. If you notice any inconsistency between what is described in these Terms and how the platform actually operates, please report it immediately through the support channel so we can address it.